Support Services

We are Dedicated to Our Customers' Success

Product Support

Mon-Fri 8a.m.-5p.m. PST

(866) 367-4572

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Paladin is committed to providing our clients with the highest level of support and, as a result, we maintain a client retention rate of virtually 100%. Our customers are our first priority. We take pride in our dedication, knowledge, support capabilities, and the response times we provide our clients. We are committed to ensuring that all InterLocking Software systems perform at an optimum level and that your staff receives answers to their questions quickly.

Product and technical support is available Monday - Friday from 8am - 5pm PST, excluding holidays. Web-based support is available via client login 24 hours a day, 365 days a year to submit and track recommendations for product enhancements, and to request product support.

Assisted Support

Product support specialists are available to assist clients via the Service Desk by phone, email and online using the web-based support service. Most support requests are resolved instantly. Requests requiring further research are escalated and tracked in the online support system until the case is resolved.

Product Support & Maintenance

Paladin's Annual Product Support & Maintenance service provides a range of solutions to keep InterLocking Software local government systems performing at maximum capacity.

Support services include:

Product maintenance
Product upgrades and patches
Product and technical support
DBA On-Demand

DBA On-Demand

DBA On-Demand is Paladin's remote database administration service that enables the InterLocking Software solution to function as a Software-as-a-Service hosted application, virtually eliminating the need for client IT support.

The DBA On-Demand solution is staffed with certified professionals with extensive database administration experience and expertise.

DBA On-Demand includes:

On-call 24 x 7 after hours support
Periodic database monitoring
Database system status reporting
Baseline evaluation
Backup and recovery
Evaluation and analysis
Corrective action recommendations
Emergency response

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"InterLocking Software has proven to be an innovative systems provider with the philosophy of customer care, and has proven to be a great company to work with due to their level of service and attention to detail."

Cary Bozeman, Mayor
City of Bremerton, WA